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Get in touch

Need something clearing up or support with your store?
We’re here for you.
Here’s how you can reach us…

Call Us

0800 246 1443

Email Us

hello@mercarto.com

Frequently Asked Questions

How long will delivery be?

All orders will arrive at your doorstep within 24 hours.

Can I book a time slot for delivery?

We don’t currently offer the ability to book specific time slots, but rest assured your shop will arrive to you within 24 hours.

How do I know the food/ delivery service is safe and hygienic?

Maintaining the utmost hygiene and safety levels is our number one priority whilst providing fresh local produce for the Greater Manchester community. 

In checkout, choose our contact-free delivery option if you’d like the order to be left on your doorstep or in a safe place. Local producers and delivery drivers dealing with food orders will wear disposable gloves and vehicles will be regularly disinfected to provide a safe and hygienic service at all times.

We handpick all our suppliers to ensure only the highest quality local produce is provided on the platform, as well as running ongoing security screenings to ensure your shopping experience is safeguarded and always runs smoothly.

Is there an option to click and collect?

Yes, there is an option to click and collect at checkout if you wish to collect the order yourself.

Is it more expensive than supermarkets?

Although supply and demand would argue differently, there will be no raised prices on Mercarto Fresh. Our goal is to provide those in need with local, fresh and nutritious produce, not to make a profit.

Can I use this service if I live outside of Greater Manchester?

We do have plans to roll out Mercarto Fresh nationwide, but currently, we are only delivering within the Greater Manchester area whilst we find our footing.

Is there a limit on how many items I can buy?

We want to provide as many people as possible with access to fresh local produce, so there will be a restriction of two items per customer on every product line. We hope you understand this is to make gaining access to essentials fair for everyone in these unfamiliar circumstances.

How does Mercarto Fresh work?

Our mission is simple; to provide your family with quality local produce, whilst supporting the local producers that need our help now more than ever.
STEP ONE

Enter your postcode into the search bar and click ‘Find’.

STEP TWO

Scroll through a list of your nearest independent shops.

STEP THREE

Click to shop on a producers unique Mercarto Fresh store.

STEP FOUR

Add items to your basket and select Delivery or Click & Collect.

STEP FIVE

We’ll deliver to your door, or collect the items from your producers store.

Become a fresh food supplier on our marketplace

Have you got fresh produce you could supply to the local community?
Sign up today and let’s do some good together.

Become a Supplier

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